Refund policy

Effective 13 October 2026. Applies to Ultimidi Pro web purchases.

14 days after each web payment

You can get a full refund of any Ultimidi Pro web payment if you ask within 14 days after that payment. This includes the first payment, each monthly or yearly renewal, and lifetime. You do not need to give a reason.

How to ask

Web orders are sold by Paddle.com, our merchant of record, so Paddle returns the money to your original payment method. Email hello@ultimidi.com from your Account email with the payment date, or contact Paddle with the details in your receipt.

Refund and cancellation are different

A refund returns a payment. Cancellation stops future renewals; open Account → Pro → Manage subscription. A refund does not cancel the subscription, and cancelling does not refund a payment. After cancellation, access continues until the paid period ends.

After a refund

The Pro access that the refunded payment paid for ends. Progress, earned items and claimed rewards stay saved.

Paddle and your rights

Paddle’s refund policy also applies to web orders. This policy does not limit Paddle’s own refund decisions, or any withdrawal right or remedy for faulty digital content or services that the law gives you.

App store purchases

Purchases made through an app store follow that store’s refund process. We cannot issue those refunds.